SHIPPING INFORMATION

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Please select your country from the drop down below to see your shipping price and options.

Same Day FAQs & Terms

Am I eligible for Same Day Delivery?

Same-day delivery is available for selected postcodes in Brisbane, Gold Coast, Sunshine Coast and the Toowoomba region. Enter your postcode above to check your eligibility and see all delivery options available to you. You will also see same-day delivery at checkout when it is available for your address.

Please note: same-day delivery is subject to availability and may not be offered at all times. If it does not appear at checkout, it is not available for your order at that time.

Is every product available for same-day delivery, or only some?

Most products are available for same-day delivery. The main exceptions are pre-sale, pre-order and a small number of selected items, which will be noted where they are not eligible on the product page.

Can I get Same-Day Delivery to a hotel, workplace or temporary address?

Yes. Same-day delivery can be sent to hotels, workplaces and temporary addresses. The only exceptions are PO boxes and parcel lockers, which we are unable to deliver to. Please make sure your address is correct at checkout, as we cannot take responsibility for parcels that are misdelivered or lost.

What time do I need to place my order by?

Cut-off times depend on your region.

Brisbane Metro: order by 9:30 am for delivery between 1-5 pm, or by 1:30 pm for delivery between 5-9 pm.

All other regions: order by 9:30 am for delivery between 1-5 pm.

What happens if I miss the cut-off time?

If you miss the cut-off, next-day delivery is available instead. Your order will be sent the following business day.

Does Same Day Delivery operate on weekends/public holidays?

Same-day delivery is available Monday to Friday only, and does not run on public holidays. Orders placed after the daily cut-off, on a weekend or on a public holiday will be sent on the next business day.

How is Same Day Delivery different from Express Shipping?

Same-day delivery arrives the same business day your order is placed, provided you order before the cut-off. Express shipping arrives within 1 to 3 business days (once your order has been dispatched) and is not guaranteed to arrive on the day you order.

What time will my order arrive?

Order before 9:30 am and your delivery will arrive between 1 pm and 5 pm.

Order between 9:30 am and 1:30 pm and it will arrive between 5 pm and 9 pm.

Orders placed after 1:30 pm will be delivered the following business day.

Can I choose my delivery window?

Yes. You will receive the two closest windows as options at checkout.

Will I receive tracking updates?

Yes. Once your order is picked up, you will receive a tracking link by email. If you have opted in to transactional SMS updates, you will also receive your tracking link by text.

What happens if I'm not home when the driver arrives?

All same-day delivery parcels are sent as Authority to Leave (ATL), so your order is left in a safe spot without a signature. The safe place is determined by the delivery driver at the time of delivery, and this decision is outside of Sabo's control. If there is no safe place to leave it, delivery will be reattempted the next day. After two failed attempts, the parcel is returned to sender. Once it arrives back with us, your order will be refunded less the original shipping fee and less the return-to-sender fee.

Can I leave delivery instructions, or have it left with reception or a concierge?

Yes. Add authority-to-leave notes at checkout. If no one's home and it's safe to do so, your order may be left in a secure spot.

Can I change or cancel my order after it's been placed?

Orders cannot be changed once placed.

To cancel, please email [email protected] as soon as possible.

We will do our best to catch it in time; however, as same-day delivery moves quickly, we may be unable to cancel once your order has entered our dispatch process.

What happens if there is an address issue?

If our courier believes there is an address issue (for example, an incorrect, incomplete or invalid delivery address), the order will be returned to sender (RTS) the following business day.

Once it arrives back with us, your order will be refunded less the original shipping fee and less the return-to-sender fee.

I've entered the wrong details, what happens?

If an invalid phone number is added to the order and it is unable to be processed, your order will be cancelled and refunded.

Can I return a Same Day Delivery order in store?

Yes. Same-day delivery orders can be returned within 14 days of delivery, in line with our returns policy. Sale items are not eligible for return. See our full returns policy HERE.

What happens if my order does not arrive on the same day?

Please check the tracking link to confirm your order is not pending due to a redelivery, as the delivery service may require action as soon as possible. If this is not the case, please contact our customer service team at [email protected] if your order is not delivered by the selected date.

Shipping Details

Please note that shipping timeframes are estimates only and do not account for customs processing or unforeseen transit delays, which are beyond our control. Business days exclude weekends and national public holidays.

SABO ships worldwide, excluding Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, South Africa, Sudan, Syria, Tunisia, Ukraine and Yemen.

Orders are processed Monday to Friday. Please allow up to 3 business days for your order to be processed (excludes weekends and public holidays).

FREE STANDARD SHIPPING for all Australian orders

Free Standard Shipping is valid for all Australian orders over $100 that are being delivered to an Australian shipping address. For orders under $100, a standard shipping fee of $9 applies. Free shipping for orders over $100 is automatically applied during the checkout process and is shipped via AUS POST Standard Shipping. AUS POST Standard Shipping arrives within 3-5 business days from the date your order has been shipped.*

*AUS POST Standard Shipping to Western Australia: Arrives within 7-12 business days from the date your order has been shipped.

Sign up to SABO Resort and become a member (level 2) to enjoy free shipping on every order.

AUSTRALIAN EXPRESS SHIPPING

We also offer Australian Express shipping for $13 for all domestic orders within Australia. We use Australia Post Expres, which provides you with online tracking information. AUS POST Express arrives within 1-3 business days from the date your order has been shipped*

*AUS POST Express Shipping to Western Australia: Arrives within 2-4 business days from the date your order has been shipped.

Sign up to SABO Resort and become a resident (level 3) to enjoy free express shipping over $99

Signature Required for Delivery

All parcels sent via Domestic Express and Standard Shipping are shipped with Signature on Delivery. If you elect to waive this requirement and authorise your parcel to be left without a signature, including at a nominated safe place, SABO's responsibility for the parcel ceases upon delivery, and SABO will not be liable for any loss, theft, or damage occurring thereafter.

The shipping cost for orders is non refundable

Orders cannot be collected from our HQ / warehouse.

STANDARD INTERNATIONAL SHIPPING

Parcels are shipped via Australia Post International, with final deliveries managed by the local postal service in each destination country.

Shipping time frames can be viewed via the drop-down list above.

🌍 Free Standard International Shipping:

Denmark
🇩🇰 Free shipping on orders over DKK1300

Europe
🇪🇺 Free shipping on orders over €200

Hong Kong
🇭🇰 Free shipping on orders over 1,047 HKD

Japan
🇯🇵 Free shipping on orders over 29,118 JPY

Malaysia
🇲🇾 Free shipping on orders over 622 MYR

Philippines
🇵🇭 Free shipping on orders over 7543 PHP

Singapore
🇸🇬 Free shipping on orders over 178 SGD

South Korea
🇰🇷 Free shipping on orders over 265,335 KRW

Sweden / Norway
🇸🇪🇳🇴 Free shipping on orders over KR2000

Taiwan
🇹🇼 Free shipping on orders over 4171 TWD

Thailand
🇹🇭 Free shipping on orders over 4696 THB

Vietnam
🇻🇳 Free shipping on orders over 4,901,500 VND

**Please note that the shipping time frames are estimates only and do not include customs processing delays, which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.

The shipping cost for orders is non refundable

International Commercial Express is currently only available for addresses within the United Kingdom & New Zealand.

Parcels are shipped via Australia Post Commercial, with final deliveries managed by the local postal service in each destination country.

Shipping time frames can be viewed via the drop-down list above. Please note that this is not a guaranteed time frame and delays may occur.

Signatures are required upon delivery for all International Commercial Express shipments.

If you waive the signature on delivery option, SABO and Australia Post Commercial will not be responsible for any lost or stolen parcels after delivery.

🌍 Free International Commercial Express Shipping:

United Kingdom
🇬🇧 Free shipping on orders over £150

New Zealand
🇳🇿 Free shipping on orders over $165 NZD

The shipping cost for orders is non refundable

Parcels are shipped via DHL.

Shipping time frames can be viewed via the drop-down list above. Please note that this is not a guaranteed time frame and delays may occur.

Signatures are required upon delivery for all DHL Express Shipping.

PO Boxes will not be accepted - if you select DHL Express Shipping and your order is addressed to a PO Box, it will be delayed from shipment while we organise an alternate address with you.

If the address provided is considered rural by DHL, the parcel may be transferred to an alternative postal company for the final delivery, and delays may occur.

If you waive the signature on delivery option, SABO and DHL will not be responsible for any lost or stolen parcels after delivery.

The shipping cost for orders is non refundable

Pre-Sale

Shipment dates listed on product pages are estimates only and may be subject to delays including, but not limited to, production, shipping, and delivery factors outside of our control. Shipping delays are not eligible for reimbursement.
Cancellation or changes to Pre-Sale orders will only be possible if orders have not been processed and shipped. Please contact [email protected] as soon as possible if any changes or cancellations are required.
For orders placed outside Australia, Pre-sale items are not eligible for free standard shipping. Standard items purchased alongside a Pre-sale item will continue to follow the usual free standard shipping rules for the applicable region.
Free Shipping options are only available to orders placed to an Australian Address. Free Shipping is unavailable to all other countries when purchasing a pre-sale item.

Pre-Order

Shipment dates listed on product pages are estimates only and may be subject to delays including, but not limited to, production, shipping, and delivery factors outside of our control. Shipping delays are not eligible for reimbursement.
Cancelled Pre-Order items can only be refunded as a store credit.
Free standard shipping applies to all Pre-Orders within Australia when the total order value meets the AUD $100 free shipping threshold.
For orders placed outside Australia, Pre-Order items are not eligible for free standard shipping. Standard items purchased alongside a Pre-Order item will continue to follow the usual free standard shipping rules for the applicable region.
Free Shipping options are only available to orders placed to an Australian Address. Free Shipping is unavailable to all other countries when purchasing a pre-order item.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International shipping does not include VAT & Duties.

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.

Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. SABO SKIRT is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

Requests for change of address must be made directly with SABO and it is only possible to make a change to your order if it has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team at [email protected] with your change request details included in the email. This will minimise the processing delay with your order due to the changes being made.

If a change of address is made directly with your local post office or DHL, SABO will not be held responsible for any lost parcels or parcels delivered incorrectly.

If a parcel is returned to SABO due to an incorrect or incomplete shipping address, being refused on delivery, or remaining unclaimed, SABO reserves the right to charge a redelivery fee if you would like the order resent.

International Parcels:

Once the parcel has been successfully returned to SABO, a refund or store credit may be issued for the value of the order, less the original shipping charge and a $20 AUD return to sender fee.

Australian Parcels:

Once the parcel has been successfully returned to SABO, a refund or store credit may be issued for the order value, less the original shipping fee and a return to sender fee equal to the original shipping charge.

It is the customer’s responsibility to nominate a safe and secure shipping address. SABO are not liable for lost or stolen parcels once the order has been successfully delivered to the nominated address.