2IC (Second In Charge) APPLY NOW

Who we are

SABO is an Australian brand proudly owned and led by women. The brand is known for its feminine summery-vacation styles, unique prints and shapes, establishing itself internationally with a strong presence across all major social media platforms.

SABO specialises in designing a wide selection of the most desirable and coveted women's clothing and accessories available. Every piece is designed to inspire confidence while empowering our community to be the happiest version of themselves. With continued growth and a passionate collective who is working towards our purpose and mission, this is your chance to join our team and make an impact. 

Job Summary

In partnership with your Store Manager you powerfully lead the business and retail floor through the focus of world class customer and employee experience. As the 2IC you are accountable for the quality of connection and customer experience, ensuring that every customer receives a warm welcome and feels valued during their time in our store. 

You are responsible for the daily operations of the business including; financial goals, team and customer experience and, inventory management. You have a love for working with and developing people and understand that when our people are thriving our business thrives. 

Core Responsibilities of a SABO 2IC:

Leadership and People Management

• In partnership with the Store Manager create a welcoming and inviting team environment.
• Foster a supportive and inclusive experience for team members and customers.
• Support the Store Manager in monitoring and providing feedback on the store schedule to optimise.
• Generate a culture of learning and development in the store. Consistently provide feedback, coaching, guidance, and address performance issues. 
• Provide team member’s with overall performance documentation; recognition and gap assessment supporting personal and professional growth. 

Customer Experience 

• Lead by example and demonstrate best in class customer experience, practicing and upholding BEST and other key in store practices. 
• Support team to ensure a great customer experience including, customer interactions, assessing customer needs and aiding in customer in store transaction when needed.
• Lead from the floor assessing and fulfilling the needs of the team, customers and business. 
• Respond to emergent issues; team needs, emergency request and customer escalations.

Operations

• Manage the floor and day to day business including achieving financial targets, reporting on the business.
• Make decisions to ensure effectiveness and efficiency of the store/floor operations. 
• Understand and adhere to people safety (policies) and procedures and to maintain and promote a safe working environment. 
• Perform work in accordance with applicable policies, procedures, laws and/or regulations. 
• Embrace and ensure Store Operating Principles are adhered to at all times.

Job Requirements

• Experience: 2+ years experience as an Assistant Store Manager/2IC or senior store team member (ideally in luxury fashion brand)
• Eligibility: Legally eligible to work in the location of your place of work
• Availability: Willing to work a flexible schedule. 
• Willingness requirement: 
• Willing to work as apart of a team and at time work individually.
• Willing to work on the store floor for most of a shift, to get work done and deliver customer experience. 

What we look for (Skills and Attributes) 

• Personal Responsibility: Takes accountability for choices and actions, and the outcome intended or unintended. Is reliable.
• Integrity and Honesty: Acts with honesty and integrity. Acts fairly and ethically. Embraces and contributes to an environment of feedback.
• Leadership: Has a desire and is able to lead a team; motivating, guiding, directing and inspiring people to work together towards a common goal, whilst developing personal and professional skills and attributes.
• Team work: I always look for ways to contribute to others, collaborate where possible, and celebrate each other. I contribute to the inclusive environment and foster a sense of belonging for everyone.
• Proactive, Agile and Adaptable: Willing and proactively takes initiative, can pivot and change priorities in a fast paced environment. 
• Decision Making: Able to gather information, assess alternatives and use discernment to make decisions in an effective and timely manner.
• Customer Experience: Thrives on connecting and working with a wide array of customers to best understand and support their needs.